Refund & Cancellation Policy

1. One-time purchase, no subscription

• EdVentura is sold as a one-time purchase that unlocks access for a fixed period (for example 30, 90 or 180 days).
• There is no subscription and no auto-renewal. We never store your card, and you are never charged again automatically.
• When your access period ends, your account simply reverts to the free demo — there is nothing to cancel and no cancellation fee.

2. Try before you buy

Every family can use the free demo — with sample topics across subjects — before purchasing. We strongly encourage you to try the demo on your device first to confirm the app works well for you.

3. Digital goods — general refund position

Because EdVentura delivers instant access to digital content, purchases are generally non-refundable once access has been activated, except where a refund is required by applicable Malaysian law or expressly stated below.

4. When you can request a refund

We want you to be happy. You may request a refund if:

• Technical fault: a genuine technical problem prevents you from using the app and our team is unable to resolve it — request a refund within 7 days of purchase.
• Duplicate or accidental charge: you were charged more than once, or charged in error, for the same order.
• Never activated: the purchase did not unlock access and re-checking payment status did not fix it.
• Not as described: the plan delivered materially differs from what was advertised at checkout.

5. What is not eligible

• Change of mind after access has been activated and used.
• Partial refunds for unused days remaining in an active access period.
• Requests made more than 7 days after purchase (unless required by law).
• The permanent Extra Child Slot add-on once the slot has been used to create a profile.
• Referral or promotional discounts — these have no cash value and are not exchangeable.

6. How to request a refund

To request a refund or report a payment problem, contact us with the details below and we will respond promptly:

• Email support@edventura.net (or use the feedback form inside your Dashboard).
• Include your account email, the order/transaction reference from your receipt, the date of purchase, and a short description of the issue.

7. How refunds are processed

• Approved refunds are returned via your original payment method — the same card (Stripe) or bank account (ToyyibPay / FPX) used at checkout.
• We aim to review requests within 3–5 business days. Once approved, please allow 5–10 business days for your bank or card issuer to reflect the refund.
• When a refund is issued, the related access is deactivated.

8. Chargebacks

If you believe a charge is wrong, please contact us first — we can usually resolve it faster than a bank dispute. Filing a chargeback without contacting us may lead to suspension of the affected account while the dispute is investigated.

9. Your statutory rights

Nothing in this policy limits any rights you may have that cannot be excluded under Malaysian consumer law. This policy is governed by the laws of Malaysia.

10. Contact us

Questions about refunds or billing? Email support@edventura.net — we’re happy to help.